1. Who We Are
Punto Connect LLC ("we," "us," or "our") provides specialized network support services for Cisco and Meraki business environments. This Privacy Policy explains how we handle information collected through our website and service engagement process.
If you have questions about this policy, contact us at: support@puntoconnect.com
2. Information We Collect
We collect information you provide directly to us, including:
- Contact information — full name, business email address, phone number
- Company information — company name, network environment details
- Support request details — description of the issue, urgency, and affected sites
We also collect limited technical information automatically, such as:
- IP address and general geolocation (country/region)
- Browser type and operating system
- Pages visited and time spent on the site
- Referring URL
3. How We Use Your Information
We use the information we collect to:
- Respond to support requests and communicate about services
- Scope, confirm, and deliver network support events
- Send service-related communications (quotes, confirmations, follow-ups)
- Improve our website and service quality
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. How We Share Your Information
We may share your information only in the following circumstances:
- Service providers — trusted vendors who assist in delivering services (e.g., email, communication tools), bound by confidentiality obligations
- Legal requirements — when required by applicable law, court order, or government authority
- Business transfers — in connection with a merger, acquisition, or sale of company assets, with notice to affected users
5. Cookies and Tracking
Our website may use minimal, essential cookies to ensure basic functionality (e.g., form submission). We do not use third-party advertising cookies or behavioral tracking pixels.
You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Support-related records are typically retained for up to 3 years following service completion.
7. Your Rights (CCPA / Privacy Rights)
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of the sale of personal information (we do not sell personal data)
- Non-discrimination for exercising your privacy rights
To exercise any of these rights, contact us at hello@puntoconnect.com. We will respond within 30 days.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are intended for business customers and are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
- Punto Connect LLC
- Email: support@puntoconnect.com
- Phone: (725) 254-4713
- WhatsApp: wa.me/17252544713
- Las Vegas, Nevada, USA